11 day old ticket, still no answer on my original question. No answer for over 5 days now after being told it was being passed to the guild wars 2 team.
Edit:
Original ticket # 120824-004101
then you changed the ticket to #120825-006307
and the last reply I got was to the original ticket #120824-004101 which was on the 28th and I quote:
“I am transferring your ticket to the Guild Wars 2 Team to further assist you. Someone will be in contact with you as soon as possible.”
That was 9 days ago now, is 9 days and counting really as soon as possible..??