Guild Wars 2

Iordgonz.1352:

most people are talking about a Banned account on here, how do you know if you banned?

i’m asking because my situation is a bit different from those who are banned. my account was change and i have no access to it what so ever and i dont see a message saying “your banned”

Chances are whoever has hacked your account hasn’t done so with the intention of playing it legitimately. They’ll have had plenty of time to go on the rampage spamming links to dodgy gold seller websites and the like. So the account has likely been banned, if only to stop the spam and RMT activities.

So the problem is once we actually get our accounts backs, CSR’s who are acting less than thoroughly (re: the recovery page fiasco for people who don’t have account names) we have accounts that are banned for whatever was done during the hack. Which means we’re right back here where we started…

That’s the same as my husband got Henrie. We don’t know what the email of his account is so that recovery is pretty useless.

I’m hearing that people who bought it digitally don’t even have CD-keys. We got ours from a store (no refunds for online games, which is a pain since we’d be better off claiming a refund and buying a new copy at this rate). No idea what those people are supposed to do.

Anyway in the event this thread is more helpful than the others I posted in at getting it looked at, screen name for the man-creatures account is Smugly.4973 and ticket incident number 120904-000063

My husband too got a reply from Lance of just the same use.

Smugly.4973 [Incident: 120904-000063] still unresolved

Hubbie also got Lance. Whoever this is they’re obviously not bothering to do the job properly.

We still don’t have the user account name for Smugly.4973 incident 120904-000063. We’re now afraid that thanks to a service reps laziness we’re right back at the back of the queue again. Another four days, which, by the standards of some of the unfortunates round here, is pretty good.

It wasn’t Lance was it? That’s who responded to my Husbands email and he has the same problem.

Maybe if we name the CSR’s improperly responding to these issues their supervisors will crack down on them and they’ll have to do the job right first time?

Incident 120904-000063 for us.

My husband just got a stock email about this which, to be honest was pretty useless. The Customer Rep clearly didn’t bother to read his email because he clearly stated that his account name had been changed on his first message. He’s also not even sure if the characters on his account are still there and thus valid for a password recovery.

We don’t know what the account name is, what the correct format for CD-keys is according to the system or even how a character name should be spelt for the system – are capital letters important?

Really it would have been much less hassle had you just manually reset his password to the email address he had asked you to. As it is, we’re not hopeful of getting any play time this weekend at this point.

Smugly.4973 Incident 120904-000063

My husbands account was hacked 3rd September and is now well out of the reported 72 hour response time.

Ticket number: 120904-000063 submitted that same day.

Screen name Smugly.4973

Can we at least get some idea of where you are in processing tickets?