I have the same problem, buy key to HOTs from kinguin and AN suspended my account. I send ticket about it and receive same copy paste answer;/ i’ll be glad if you can inform me about result of ticket or if you find solution. I have bad feelings
about it because they write in last sentence :
“Further replies regarding this issue may not receive a response.”
So i think the case is closed for them and they dont will help us. Sadly 3 years of playing will be probably wiped out because of one mistake…