Showing Posts For Mikoto.9532:
I have a few friends also suffering from DCing every 5 or so minutes ever since the Lost Shore patch.
This happened to them once before in a previous patch, but then the next patch fixed it for them.
One lives in the USA and one lives in AUS. This is really upsetting because it is preventing them from being able to play, so I can’t play with my friends. They are also getting screwed out of the events/new patch.
Nearly a month with no access to account due to being hacked + ban
in Account & Technical Support
Posted by: Mikoto.9532
It’s been about a month since my friend was hacked, and then banned.
It took a lot longer for ANet to even let him know what was going on with his account than what seemed like the majority of hacked accounts. He finally got his account back, and not long after ANet banned him for botting, even though they were fully aware it was because the account had been compromised.
ANet told him it would be a 10 day ban, it took them more than 10 days to unban him, and even while the account was supposed to be banned someone logged into it more than once and also changed his home server more than once. ANet told him they were “looking into it” and if problems continued after the ban was up they would refund him for the game as well as let him keep his account.
His ban was finally lifted, 2 seconds later his email was changed again (which was the original problem with getting “hacked”, ANet has/had no security what so ever for people to do this). It was not something on his end as he reformatted, has a new hard drive among other things like changing all his passwords to something completely new.
It has been almost a week since this happened and support has not responded to him at all. He tried live support and they denied the refund and wouldn’t help him with the issue.
Can someone PLEASE help him out already. This has been ridiculous and taking an absurd amount of time. I want to be able to play with my friend already. I always hear nothing but good things about ANet and how they really care and want to help out, but when it comes to my friend it seems as though they have left him out in the dust.
Account in question: Embossed.1267 (posting since he does NOT have access to his own account).
For real, there is no reason that a boss should take 2 hours especially when the other bosses in the instances/on other paths don’t take even close to that long (not including wipes).
Glad to hear they are working on it though.
Tried this boss for like 2-3 hours or so. The boss itself isn’t hard, and the mechanics are easy to understand as far as I’m aware. But the boss going hidden and healing itself every 50% and healing for THAT much is really unfun. It makes the fight long, tedious and hella boring.
I would LOVE to know if we were just missing something at the 50% mark, because we got her to 50% and a bit below countless times, but she would heal back up to 55-60%ish and the cycle would repeat.
Very boring. Didn’t even get to finish the boss and get the reward from spending like 4-5 hours in the dungeon thanks to the new changes.
Account Hacked? Permanently Banned? Post here! [merged]
in Account & Technical Support
Posted by: Mikoto.9532
A friend of mine is having the same issue as well and its also been 8 days since any response from the support team, and in that time his account has been logged in and appearently has been moved away from Jade Quarry (the server with all his friends on it) to Kaineng, and hopefully it gets resolved while moving servers is still free. Ticket number is 120831-015473
Whoever took the account continues to log on and use it. Would be nice if stolen accounts were at least disabled until the situation was handled.