Guild Wars 2

Hi, please help, Arenanet! I’ve been unable to play since the grace period ended since my serial code went onto this account instead of the correct one.

Account Support asked me for confirmation over 24 hours ago if they could shut down this account and reinstate the correct one or issue a new code for it, I answered yes and I’m still waiting I’m dying to get back to the game, but I’m still stuck waiting :/

Ticked ID: 120828-022951
For some reason, it went from “Waiting” to “Updated” without anything having been updated

I’m in the same boat, but too afraid to play the new account I made by accident in case they can put the code on my real one

Ticket number: 120828-022951

Prioritizing Ticket: 120903-009071

I have tried Twitter, the support site and this forum, someone please help

I have a similar problem, I thought the “valid email” would be used, and instead of linking manually like I did with prepurchase, I linked my GW1 account at the registering process, the system made a new account!

I don’t want to lose my progress and that email is too old, plus fear of them not being able to move the serial code onto my real account if I play with both accounts, I’ve been unable to play for days now!

Please help me get my serial code to the right account ticket has been up since the 28th and I’ve tried to prioritize it as I’m unable to play. (I am currently writing this on the wrong account since my real one can’t access the forums.)

Ticket number: 120828-022951

Prioritizing Ticket: 120903-009071