Guild Wars 2

Got this today.

Hello,

To resolve this issue, we would like to make the following offer of reissuing you a Standard serial code for your other existing —-——.com account.

If you accept this offer, then we will permanently disable the Standard Edition serial code from the current account —-————.This does not delete that account, but it does remove the ability to access the game or characters on that account. We would then add a replacement Standard Edition serial code to your existing account.

Please note that we cannot transfer characters. You will lose access to any existing characters on the account that is having the serial code disabled for reissue. If you have existing character names you wish to re-use, you may want to first log in and delete those characters to free up the character names for re-use, as we cannot delete the characters for you. Keep in mind, that once free to be used on another account, we cannot guarantee that they will remain free to be re-used by you, because another player could use them first.

If you wished to have access to the characters or the game on the —-—-.com account in the future, you would need to purchase another copy of the game and register a new serial code to that account. That account would then be usable again.

If this is agreeable to you, please let us know

I sent, go right ahead… Thank you.

Let you know when this happens

Response Antoine via Email 09/11/2012 05:26 PM

Greetings,

I apologize for my delayed response; we have a high ticket volume which we are working through as quickly as possible.

I’m afraid we’re unable to merge multiple Guild Wars 2 accounts with each other, nor are we able to transfer the progress from one account to another. The only potential solution would be to remove the Retail code from your account “———————” and apply it to “—————”. Please note that there is no guarantee your accounts are eligible for a solution like this. However, this possibility would need to be investigated by our Payments team for us to continue.

If you would like for us to look into this, please reply to let us know. Otherwise, you are free to disregard or close this ticket.

I got this answer 8 days ago, i replied.
I told them account has no progress, 1 char. go right ahead… still waiting.
Ticket#120905-001847

Different E-mails need to link pre-purchase with retail. for Hero`s Band.
[Incident:120905-001847]
[Incident:120903-002744]

Same problem pre and retail have 2 different e-mails, need to merge for hero`s band