There is only 1 client. It doesn’t matter if you own HoT or not, you’ll download the same data.
How doesn’t it fully download? Gw2Setup.exe? The launcher gets stuck at 99%?
First, run through Windows update and fully update your system, including driver updates which may be listed as optional.
If you do not have GW2 installed, start by downloading Gw2Setup.exe. Create a GW2 folder on your desktop, rename Gw2Setup.exe to Gw2.exe and put it in that folder, which you can move wherever you want later. Right click Gw2.exe and run it as an administrator.
Assuming the launcher gets stuck downloading at 0 KB/s,
Right click Gw2.exe and create a shortcut. Right click the shortcut and select properties. Select the target field and edit it like so, substituting your own path:
Target: "C:\Example\Gw2.exe" -image -assetsrv drwkwiejruot6.cloudfront.netRight click the shortcut and run it as an administrator.
If that wasn’t the problem, press WindowsKey+R to bring up the run dialog, then open msconfig. Under the boot tab check safe boot and select networking under it. Click OK and reboot, which will boot into safe mode with most software disabled, in case something was interfering. Now try running the launcher. Return to msconfig and uncheck safe boot to continue.
-assetsrv drwkwiejruot6.cloudfront.net
Adding that to the end of the shortcut worked for me, tried it with and then without the “-image” section.
I hope this helps someone
P.S. Australian user
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