Showing Posts For Molotovs.3017:

Buying HoT through a 3rd Party? Careful!

in Account & Technical Support

Posted by: Molotovs.3017

Molotovs.3017

I have fallen victim to this by purchasing a cd key from a 3rd party site and having my account closed due to fraud, i have also got my refund from there and purchased a new key from the official site. Now i am waiting patiently for 3 days for customer support to unsuspend my account, and one of my tickets already got thrown out with a feedback response…

Account Suspension after HoT Question

in Account & Technical Support

Posted by: Molotovs.3017

Molotovs.3017

I personally think that a full account suspension is simply rediculous.
They already revoke the expansion as soon as this happens, I really don’t understand the need for an account suspension.

If they would simply revoke the expansion, dispatch an email saying: Dear player, you applied a fraudulent CD Key for Heart of Thorns. We have removed access to the expansion from your account and suggest you get a full refund from your 3rd party retailer and repurchase the expansion through our official shop on guildwars2.com.

This would simply allow us to repurchase it and be done with it. Having to go through all this hassle with Support pretty much already killed my weekend which I planned free to enjoy the expansion.

I feel you on that. im waiting on day 2 for them to get back to my ticket for account unsuspension. Not sure if there ignoring it or what? or maybe right now is primetime and there just getting an overload on tickets.

Got upgrade, downgraded day after

in Account & Technical Support

Posted by: Molotovs.3017

Molotovs.3017

how long do these tickets take? Man this sucks. Been wanting to play HoT rly bad but they won’t answer my tickets, i got a refund from g2a on my key and purchased the official one. My account is still suspended..like this is some bs.

Account Suspension after HoT Question

in Account & Technical Support

Posted by: Molotovs.3017

Molotovs.3017

I actually have this problem, i got my key off G2A which resulted in a account suspension and HoT expansion being revoked. i got a refund from G2A and purchased it on the official gw2 site. I applied the key thinking it would unlock my account and its still locked. I hope Anet will unlock my account cause this is a very frustrating thing the fact that G2A is sponsors many streamers. I almost feel tricked and im getting unfairly punished for purchasing a key cheaper then the official site has. Hope Anet will resolve or respond to these issues instead of letting us sit for nothing.