Guild Wars 2

I’m posting on behalf of my friend, whose account was compromised about 5 days ago, he couldn’t come on the forums to post, but here is his message:

“It has been a 5 days and still no word about my account. I see people getting response from Arena Net people on the forums, so I’m going to give it a shot. I haven’t been able to log in since Saturday because my account was hacked and moved to a French server according to my friend. Now he tells me that my character doesn’t exist, I haven’t heard any word that my issue is being looked into. I just keep hearing things from people saying that if you haven’t been helped in 3 days to make a new ticket. So I did just that. I have also heard that it’s faster to do a chargeback on your Credit Card and buy a new game; I am very tempted take this option. 5 days with no word other than an automated message doesn’t make me feel hopeful in a fix. I see people getting their accounts fixed in 72 hours, good for them. Why isn’t mine fixed after 124 hours? I don’t mean to sound like a kitten bag, even though I’m sure it comes off like it but I’ve waited long enough without a response. My support ticket is
120902-015453
And
120905-010043”