Hey all—we hear you loud and clear. Thank you all for your feedback.
One challenge with some of the emergent issues is that when certain portions of our game experience issues, the forums will also be affected. As such, when we had login issues yesterday, as you know, we could not post any messaging that was hosted on our infrastructure because the forums were completely unavailable . With that, we relied on social media channels, which do not live on our infrastructure. As you might be aware, other big companies like Twitter will also handle outages this way—posting messaging on channels that are not hosted on their infrastructure.
Having said that, whenever we can for emergent issues (when they do not impact our infrastructure), we should be using the system broadcast on the forums for outages.
With regard to the current outage: at this time all commerce sites (Trading Post, Currency Exchange, Gem Store) are down right now and undergoing maintenance. We will provide an ETA as soon as we are able to.
Thanks again, everyone.
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Ah, guff speak, I know guff speak when I hear it, lemme translate:
Hey all – Hello.
we hear you loud and clear – jeebus you guys can whine, well, we suddenly thought we should maybe say something,
Thank you all for your feedback. – got it, roger that, enough now, take a chill pill, k?
One challenge – not just a fix you know, this is a heroic effort on our part, we should maybe get medals and olympian status. Did I tell you I thought about climbing mount everest once?
emergent issues – yeah, we didn’t think it through, our coding is a bit, well, anyhoo this one sure bit us in the *rse.
As for the rest of that para it’s some kind of disclaimer but basically just admits what we know of what they did that was wrong. It gets interesting at the end though, it may be right for twitter ( a social networking site) to use other social networking sites for info when necessary, but is it right for your gaming community who will be spread across many different social networking sites (or none) but who will all be heading for your homepage? Hmm. So, I can translate the last sentence here as a pug-line: Pure Unadulterated Guff, it coud be here or not be here, it would make no difference. A woefully misfired justification.
So after all that disclaimer, true guff and justification we get an admission.
Having said that, etc… – yeah, we effed up. We maybe should have got info on here somewhere, sooner.
Note this is an admission, not an apology, perhaps, after all their disclaimer, true guff and justification they feel they don’t need to make one.
With regard to the current outage: etc… Aha! Finally the meat on the bones, the actual announcement. Nope, no……wait, there’s no meat, there’s just bone
Apparently, the trading post is down and will be up again at some point. That’s good to know, thanks for that.
Thanks again everyone [smiley face] – heeeeeyyyy, we’re still friends right (and we still want your revenue generation).
/sigh
How about: Hey guys, apologies for the downtime you’re suffering right now, we know it hurts, we have a technical issue we’re working to resolve, sorry we didn’t get the information to you sooner on how serious it was. We can’t exactly tell you when it’s going to be up right now just that we’re working hard on it but we’ll give you an update in four hours if it’s not back by then.
Would that have been so hard?
Yours disgruntled,
Morbs.