Showing Posts For Mouse.1268:

Gem store issues [merged]

in Account & Technical Support

Posted by: Mouse.1268

Mouse.1268

I’m attempting to purchase 8000 gems from the store. I keep getting a message that the purchase requires identity verification.

In the past (3 days ago approx.), I had the same issue and by contacting support they were able to resolve it.

I tried to contact support again, but the support page appears to be not working.

Apparently there’s a cap on how many gems you can buy. It would be very helpful if you could temporarily lift this cap one more time so I can buy 8000 gems.

If you need me to provide any additional identity details, please let me know.

Best regards,
Mouse