Guild Wars 2

Hello, i was banned 3 days ago and the only information given was the notice that i got when i tried to log in that said “Naming Policy”. I dont have any inappropriate names on my account so i tried filing a ticket to figure out why i was banned. No one responded to my ticket and now its been 3 full days and my ban is over. I logged back into my account and none of my names were changed…. So, basically someone banned me for 3 days without reason. I reread the terms and conditions and according to section 3(c.) of your terms and conditions this is a breach of contract. You cannot ban someone without a “cause”. I would appreciate it if you got back to me on this issue as i clearly deserve compensation.

Here is the reference number for my original ticket. 121219-003106

Im in the same situation and ive found like 8 other people so far who also have the same story. This is completely out of control. Not only are they not helping us to regain access to our accounts but they wont even grant us the common courtesy of explaining the reason for the ban. You paid for this product and you deserve to have access as much as anyone else. I’m pulling out my hair because of how frustrating this situation is. I hate to say it but Arena net has worse support than EA. Atleast EA allowed me to talk to a real person on the phone and solved my account issue in under a day.

you probably owned some noob and they got mad and reported you even tho they werent actually offended

Look, im not the kind of person who complains alot about video games. If I don’t like a game i just stop playing. In this case, its not the game I have a problem with, its the awful support that I cant stand. I said nothing when you nerfed my class into the ground. I understand balancing is difficult. However, today i tried to log in and was told that my account was banned for 62 hours. I was given no explanation of why I was banned and when I tried to call arena net to talk about it I discovered they don’t even have a support number. I’m in college and I am not super wealthy. I can only afford to buy maybe 1 or 2 games a year MAX. i have been waiting for GW2 for years and now that I’m done with finals and can finally focus on playing i get banned and cant even talk to a real person on the phone to try and see what happened? This is unacceptable and I am furious at the moment.

Has anyone else had to deal with this crap?