Guild Wars 2

I recieved an email today stating the problem is fixed. Thank you Gaile if you had any input. I’m still disapointed it took so long but at least I can play as I wanted to now.

Regards

Exactly. Surely they could have put on a decent sized support team for the launch and maybe a few months to clear all the support tickets, anyone in their right mind would have known would be needed.

Gale. There is one thing that always gets a mention no matter what the business and that is support, good or bad. At the moment if you read the forums it looks bad.

My issue has nothing to do with a hacked account (yet. I do find it highly unlikely that so many people have security issues that end with their account being hacked.). I posted a support ticked on day one of headstart that still hasen’t been resolved. I posted a similar message while the forum was open during beta but those forums didn’t last long.

Regards

I have given you all of the information I can. Twice have I received an absolutely useless general reply.
You have now taken it upon yourselves to close my ticket because you fixed a few issues and mine MAY HAVE been on of those.

What do I need to do to get my issue sorted it has been over four weeks!!!!!!

“A server error has been encountered. Please wait a moment and try again.” tells me nothing.

NOT HAPPY

This same message is attached to my support ticked

Hello Gaile.

I have been trying to link the accounts since we had that option without any luck.
I have read that post and the FAQ many times, I posted something on a beta weekend forum as well. I updated the ticked saying it still doesn’t work and perhaps you (the person who replied) should have read my request before giving me the standard reply.

I just sent you a PM with my Incident Number 120825-000841

Thank you

While I appreciate you have a huge backlog of support items and the headstart wasn’t as smooth as could have been.

My request seemed simple enough… link my accounts so I could use my character names and have access to the HOM stuff.

I have done everything on the FAQ and as the instructions suggest have
supplied my Guild Wars username and my GW2 Key.

I am still receiving the message stating that “A server error has been encountered". I know the details are correct.

I did receive a message which was basically check the FAQ with a link that didn’t work.
What do I need to do to get this sorted?

Regards