Guild Wars 2

“ Restoration D [Incident: 130818-001058] Incident resolved thank you very much.

Posted and still noting.

After my account was hacked for a second time, I was granted a rare 2nd roll back.

How ever, I got an email on 27th August asking me to make sure my computer was clean of further viruses, I did a complete system re-install after the 2nd hack because the Guild Wars security did not mention this, so I taken action into my own hands.

I was then asked to provide a new email address “Send me a new email address that I can set to be your new GW2 login name” I did so 28th of August.

Since then I have emailed ‘Landry Customer Support Supervisor’ With my email to no reply, I have asked for an update on whats going on to no reply.

As I have stated in my emails, I am thankful for a second roll back but almost a week gone by without a reply of any sorts is just unprofessional and unacceptable.

Can any support staff help me get this process done quicker?

Here is my ticket number.

“2 Restoration D [Incident: 130818-001058]”

After my account was hacked for a second time, I was granted a rare 2nd roll back.

How ever, I got an email on 27th August asking me to make sure my computer was clean of further viruses, I did a complete system re-install after the 2nd hack because the Guild Wars security did not mention this, so I taken action into my own hands.

I was then asked to provide a new email address “Send me a new email address that I can set to be your new GW2 login name” I did so 28th of August.

Since then I have emailed ‘Landry Customer Support Supervisor’ With my email to no reply, I have asked for an update on whats going on to no reply.

As I have stated in my emails, I am thankful for a second roll back but almost a week gone by without a reply of any sorts is just unprofessional and unacceptable.

Can any support staff help me get this process done quicker?

I agree they NEED to add a race change. Its easy to do… Code to re-roll your toon as any race, reset personal story to the start and have no rewards. Done many people have been asking for it recently and ANet just seem to be brushing this off as a bad idea. If they added it to the gem store they’d make more cash than releasing cosmetic armor and golem banks.