Showing Posts For Msandx.4105:
My account got hacked sometime before Saturday and I submitted a ticket on Saturday and got the confirmation email that it was received and being reviewed and that I will be contacted shortly. (not the case) Monday comes along and i get a response email that doesn’t even say if it had been worked on and that I needed to provide more information and that soon as I reply they would get back to me fast as possible (serial key, b-day, address, etc.) so I filled all of that out and replied to the email (I made sure it was actually from them) and now its almost Wednesday and no reply yet… so how long does this usually take? I’ve seen posts where it took weeks and others in under an hour. also I changed my GW2 pass twice and my email password and haven’t been hacked since. If you’ve had this happen to you before too let me know how it went for you!
My account just got hacked this evening too. It happened right in front of me! I would get booted from the game, saying my account was already in use. I tried changing my password, but then my password got changed again without my doing it! To top it off, the hacker then enabled mobile verification so I couldn’t change my password or access my account anymore. My advice to anyone that this happens to, is go directly to your account page on the gw2 website and disconnect the hacker (you will see their login and where they are).
Then change your password and enable mobile verification on your account.Literally minutes after I submitted a ticket about the matter, I got an email from support saying that my account password was reset, and I gained access again and then enabled said verification. The hackers sold a lot of my goodies I had in my bank, and were salvaging my armors and selling the mats. Looking back, I see that not using any extra security was pretty foolish and I strongly urge any of you reading this that if you don’t have either email or mobile verification, do yourself a favor and armor up against these leeches!
Was that this weekend because this is similar to what happened to me except my best guy was only 50 (he got erased) and how much of the ticket submission did you fill out because it’s been almost 2 days for me. I guess because they need to roll back my acc…
The IP address from Texas is you logging into the forum. There is an anomaly with this particular IP address, and is nothing to be concerned about.
does this only happen for texas? because it was from other states to
Update I went to check security and I had been hacked again this time from Texas… I have changed my password yet again…… these hackers are quite persistent in the endeavors to make me unhappy…..
I went to the security area on the site and saw that only 2 minutes after i logged in and found my account was hacked by someone they logged into it again also more than one person there were logins from 3 states other than where i live….. do I need to add this to my ticket and can i post the state and ip here?
It does indeed take days, I’ve seen people post a week or so, and that was a few days ago. As tickets increase, the longer it will take. Looking into hacked accounts and rolling them back is a lengthy process.
As Astral said, it’s imperative that you change your e-mail password in case they did hack through your e-mail to get to your account. Check your deleted folder and see if there are any strange log in requests there. If you don’t see any, see if you can recover deleted files to see if they pop up in there as well.
How do you check this deleted folder? in my E-mail?? and how would i recover stuff but they did erase my characters and make a new one
How did you determine all those names were ‘hackers’? I’m not saying they are not, but I would like to know the process of determining such a thing. Did they tell you they were ‘hackers’? Or what….?
I didn’t know you couldn’t mention names so sorry about that everyone. but i know they were because they all had the exact same gear the exact same level and were all at the same lvl 80 area on the map teleporting around
Side Note: Will this guild of hackers be dealt with or are they just going to be left to corrupt the game it would be comfortable to know that the suffer for their actions
You will need to contact support at https://help.guildwars2.com/anonymous_requests/new Those are the only people who can restore your account.
I’ve already done this but I’ve been reading through the forums and people say it takes days sometimes when the info on site says they restore quickly
My acc has been hacked they made a level 80 character on there and erased all my hard earned characters… they also put the 80 in the guild it is ridiculous I have to do all this work, who knows if other of these acc’s are stolen like mine was. I need the help of you the Gw2 community to get this noticed so the staff can get this sorted out, deal with all these hackers and get me my acc back. Help me get this fixed quick guys they could probably hack me again soon if they wanted too so quick as possible would be appreciated
Update: I did a couple virus scans and didn’t find anything
(edited by Msandx.4105)