I am awaiting help for my account since Aug 29.
My ticket # is 120829 – 010794
On the 29th my account was hacked between the update at midnight and 8am.
I had trouble logging into my account between 8am and 9am when I discovered that the reason was I was being hacked.
I immediately put in a ticket.
I tried to login to the account to obtain more information for my ticket and discovered I had been permanently banned for Breach of the Rules of Conduct and User Agreement. This was later updated to include the reason "Engaging in or assisting with Gold or Item sales for real world money (error code: 45:6:3:2114)
In my ticket I have included all information requested of me in determining that I am the owner of my account.
I have updated my original ticket 3 times in compliance with the request for information.
I submitted an additional ticket on Sept 2nd referencing my first to make sure it was properly prioritized. Ticket #120903-001558