Guild Wars 2

Do I just email them back in the same email, because I did that and said I would like my account reatored. Sorry for the questions just want to make sure I do it right and can get all my stuff back the way it was. Thanks a lot for all your help.

Hello,
I submitted a ticket on October 23 #1301, and got a response back on October 25 saying that my account was hacked and I could have it restored back to before it was hacked. I still have not heard back about the issue and my account was never restored to its previous state. Thanks for the help.

Hello,
My request number is 1301 and I submitted my ticket asking for help with my account because it was hacked and I lost a lot of my gold and items. I received a response back stating that it was indeed hacked and they could revert my account back to before it was hacked but I’d lose everything after that date. I emailed back stating that I would like my account reset back to October 22 but have not heard back. Thanks in advance for the help.