Hi posting on behalf of a friend, His account has been hacked and the hackers have changed his email etc,
He has had 1 response since last Tuesday, which tbh seems ridiculous. And to top it all off in the only response he has had they tell him to use the account recovery of which you need your email. However he did try this and upon doing so it said there has been an error contact support, so he did yet again and is still waiting for a reply.
It’s terrible that you bring out a game and then cannot guarantee players account security and then take weeks to actually give the account back to the rightful owners.
The ticket details are 120904-007601