Guild Wars 2

Hello,

First of all, sorry for my english, it’s not my native language ^^"

A few days ago I have been banned for 3 days, actually reduced to 2 days, after your Support Team’s investigation (the time required for the investigation i guess).
I was surprised because i didn’t used any macros nor any prohibited software on my computer.
Despite something has been detected by the system (it’s a fact), i still don’t know what i should uninstall or do to avoid this ban :/
I was really lost…

When i asked the reason for this ban, the support team finally explained (after 3 messages) that the problem was linked to my keyboard (a logitech G15) without any further details.
It’s an old version of the G15, with the original software, and it has never been updated…
Maybe this is the reason why players with the “same keyboard” (but maybe with a new version of the device and/or software) did not encountered the same problem.

After various email exchanges with the support about “What can i do to avoid a permanent ban ?”, because i didn’t use any macro or anything else on my keyboard.
I finally got this answer :
- Macros are prohibited, even if you didn’t use it, you have to “switch them off” your system to play (i guess they were talking about the software). So, in order not to be banned again, i uninstalled it completely… and i uninstalled my mouse software too because it is a logitech G5 and it can also do macros with it.
- You must not used “extra keys or buttons” that are not on standard keyboards/mouses. They were not very sure on that part. Maybe i can be banned again , may be not, but they advised to avoid it.

These 2 points have been “confirmed”, firstly by the support by email, secondly by a moderator on the official french forum (https://forum-fr.gw2archive.eu/forum/support/tech/Politique-sur-programmes-tiers-pr-cisions-svp/first#post89462)

I wanted to share this information with you.
I think it’s a strange solution, but why not if it let me plays safe ^^".

Nao