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Game crashes and reboots my computer

in Account & Technical Support

Posted by: Narhostam.9275

Narhostam.9275

Every time this happen to me I thought it was the ram. It wasn’t. Turns out it was my graphics card being burned out. I got a new card….it burned out….returned for another one….that bured out……got another one, called nvidia, I was under volting my card. Fixed it. And now I’ve been playing fine ever since. That was a year and a half ago.

Point is check your card and psu. As crazy as it sounds just because you get a read error doesn’t mean it’s ram. It could be your card going. My psu failed which lead to under volting and burning out my cards while playing.

Sounds like https://forum-en.gw2archive.eu/forum/support/tech/If-you-have-crash-when-playing-GW2/first#post4460053

This is a highly plausible scenario. Again, thanks everyone for sharing experiences.

—update 20141002: unfortunately, I replaced my powersupply with a brand new one and the problem persists. New video card (with lower power requirements than older one) and new compatible PSU with almost 100W more available power. I’m afraid it still crashes. Mostly colored checkered/black patterns with audio in the background or black screens with audio and the occasional flat out black screen/hung. I have reached out to a former colleague at NCsoft to see if he can learn anything more.

(edited by Narhostam.9275)

If you have crash when playing GW2

in Account & Technical Support

Posted by: Narhostam.9275

Narhostam.9275

Thanks. This is a very interesting observation. I have had one crash/black screen while playing GW2 on my new Alienware 18 with GeForce GTX 860M SLI. It was built to support the GPU power requirements. However, on my older desktop Alienware x51 R1, it constantly crashes at completely random moments and activity levels. An hour or 2 minutes. Didn’t matter. I replaced GPU (original crappy GeForce 545) with power efficient GTX 750 Ti and it runs beautifully. However, it still crashes – and perhaps even a little more frequently now. I’m going to see if I can lower clock speed a tad and get it to be more stable. This game certainly pushes boundaries, so it would be sad if this is the problem. Thanks for offering something to look at! I’ll report back if this provides positive results, just as feedback.

—update 20141002: unfortunately, I replaced my powersupply with a brand new one and the problem persists. New video card (with lower power requirements than older one) and new compatible PSU with almost 100W more available power. I’m afraid it still crashes. Mostly colored checkered/black patterns with audio in the background or black screens with audio and the occasional flat out black screen/hung. I have reached out to a former colleague at NCsoft to see if he can learn anything more.

(edited by Narhostam.9275)