Heya Gaile, got my account hacked a few days back (hacker got access to my email as well, doh!), got access back and changed passwords with support’s help quite quickly but found out the hacker quite thoroughly ravished my account. Requested a restore and was answered that my ticked is being escalated for further assistance, it’s been three days since with no update on support’s part.
I don’t think there’s an issue with account ownership (I provided s/n & paypal receipt) and viewing ip’s should clearly show when the ips located in Chine logged in, I know a restore is not a step taken lightly so I’m trying to be patient but wondering about the holdup.
Anyway, any help or further info would be appreciated.
Ticket number is – 130304-002028
PS
The email in question was used for nothing but gw since 2005 (that was the reason I allowed myself to be lax in security and keep it on the same pw :-\), so I’m a bit baffled as to how the hackers got hold of it…I run a tight enough computer security-wise so I’m pretty certain it’s not a keylogger/trojan.
EDIT
Have since updated my ticket and had support respond. Hopefully will be resolved by the time you read this, Gaile.
Thanks anyway, your work here (and in other places) is simply priceless.