Guild Wars 2

Hi everyone, this issue is a little difficult to explain. I will try my best.

This is more of a minor issue, and im not sure if it is the result of gw2 or other software interaction. I play in windowed fullscreen all the time, as i have dual monitors this makes switching so easy. but lately ive noticed that if im playing gw2 for a while ( i honestly have no idea of a time frame) the only things i can get to show up on my primary monitor with gw2 are gw2 and the taskbar.

Ive tried dragging windows over from the second monitor, and they immediatly disappear, even though they are being shown as the active window. Ive had limited success with show desktop hotkey (win + d) though sometimes it takes multiple presses to minimize gw2, then i can pop open a window, but always with gw2 in the background which is fine. what usually happens then, when i reactivate the cllient window, the only way to bring those windows back up is to force hide everything to desktop. Restarting the client always seems to fix this, but sometimes needing to do this comes at awkward times.

This doesnt always happen and i havent been able to notice any pattern to its occurrence hence the difficulty of explaining it. it has no affect on the secondary monitor. the only software i have running, that im aware of, that modifies the settings of display windows is Display Fusion which ive had running since i first installed the game.

This is my first time posting or even reading forums as I’ve not had any trouble with the game (based off of the last MMO I played) yet.

marnick.4305:

Let’s be clear here. I tell people “we’re working on it” on a daily basis. People who’s entire income depend on that statement. Companies who could lose millions of euros over such statements. They accept that because they know we are actually working on it, and who’d rather have a good fix than a rushed one.

Let’s be clear here first, you may do this and that is fine for the customer if you actually deliver consecutively on that statement. So far what I’m reading is Anet has utterly failed at this.

I want to give you two scenarios, as with most people you seem to be unable to see alternate perspectives.

The first is a hypothetical, which is what we wish to avoid by asking for more specific information regarding updates and patches instead of getting rubber stamped.

Customer: Hey, I’ve found a major bug.
Company: Thank you for bringing this to our attention. We will look into this and begin working on solutions.
Few days later-
Customer: Hey I’m still having this major issue.
Company: We are aware of the problem and are doing our best to work out a solution.
Few weeks later-
Customer: What is going on? It’s been weeks and I still can’t play your game properly.
Company: We are working on it.
A year later-
The bug still exists.
The Companies response: We are aware of this issue and are working on it.

The phrase “We are working on it” means ABSOLUTELY NOTHING in the real world. It is solely a band-aid to keep the masses at bay.

My second example is my personal experience with an MMO company:

Me: Hi, I’ve noticed that with the new GUI there is an issue with the pet and party windows. First, with my pet out and the status window active, every time I join a party, the party window opens over the pet window. This wouldn’t be so bad if the party window opened in the last place you positioned it like in the old GUI. It also seems like the new pet window is locked in position and cannot be moved anymore. Simple solutions would obviously be to unlock the pet window so it can be moved again, or have the party window “remember” its last position like it used to. Other than this the new GUI looks great.

Company Response: Thank you for bringing this to our attention. We will forward this on to our design team.

1.5 years later and nothing, the windows continued to open over each other, and the pet window was locked (unmovable). I even gave them two possible solutions that were already part of the old GUI.

I actually quit playing and moved here because they had persistent bugs (example being 4 years of dc issues when entering 1 specific instance) and in the last two months the only things worked on were fashion items (non functional appearance, similar to town clothes in gw2) and 6 new kinds of random item gambling packs in their Real Money shop. That’s it.

So now that you’ve seen what “We are working on it” means to a customer, who might I add in this game don’t generally have millions of euros to be tossing around, would you like to rethink your response to that?

I completely understand that most bug fixes and overhauls take time. Compared to that typing a few lines to your customers about whats going on about an issue takes almost no time at all. Yet, it seems more and more companies don’t care one bit about their customers. These things are what keeps their dedicated customers coming back. These things differentiate between serious customers and people who only come onto a game to pass time.

Some of us may be entitled gamers, but honestly we are their customers. WE are the reason the exist. WE are the reason they make money. Why is it so hard for you to understand why we want to know a little more than “We are working on it”.

Now as to the OP, I doubt that it is a real employee that made those comments. But, i can only speak from how my game runs. I run an i7 – 2600k OC’ed at 4.4Ghz, 16GB of ram OC’ed to 1833Mhz, dual GTX 560 Ti in SLI configuration (Always running the newest beta drivers), dual 1920×1080 res monitors. As of writing this my cpu is at 40-55% and both gpu running at 50-60% with 88% vram usage. In Lions Arch right now i have all settings except LOD Distance and reflections on high, with supersample on native. Im sitting at 48-60 fps at the bank depending on the number of toons needing loaded.

GW2 is clearly offloading alot onto my gpu’s. One tip though, you could try shutting hyperthreading off in your BIOS. This is supposed to give my core bandwidth and raw processing power. I’m not sure if this would help with gw2 being multi-core compatible (all 8 of my logical cores are being used) but it is something you can try.