Yep, looks like we’re all up and running! \o/ It was still down when I left for work, but working great now. Start called me to make sure their fix worked, so they know we’re good. Of course, if anyone still has an issue, give them a call and let them know!
Nigel at start, if you poke your head in here to see how we’re doing, thanks so much! You’re rockstar tech support. <3
The 24-hour service is pretty awesome, too. It’s almost 11pm and he called back to ask me to do a test, while their net techs are actively fiddling in the back. I don’t miss the Bell days of waiting until 9am to call in, just to end up in an hour-long queue of everyone who was waiting overnight. The fact they have people working in the middle of the night really improves the odds of it being fixed soon.
Ok, I’ve finished my call. He got a pile of pings, a modem error log and the gw2 -diag log file from me to help trace the issue. He also has this thread and the reddit patch bug thread, so they’ll be able to keep up with anything else we post here. He’s also watching dslreports in case anyone starts a thread there. (I have to say, stuff like this is why I love start – I used to be with Bell and they’d never watch a forum thread for updates!)
Their network folks were already working hard on this one when I called, so hopefully it turns out to be a quick and easy fix.
Coincidentally, he mentioned that WoW players just had a similar issue last week. I guess it’s only fair to hit both communities! :P
I’m talking to them now. They already know about it, it was reported a bit earlier. They’re working in the problem, but he’s taking down all my details (when it started, what I’ve tried, logs from my modem, etc.) to help them track it down. I’ll find out if they want info from anyone else.
Barrie, start.ca. I’m on hold waiting for tech support now. I think it’s fair to say there’s a network issue between start and ncsoft. I’ll let start know and hopefully they can reach out and find the problem between the two.
When the game loads into the character screen, double-clicking a character doesn’t load into the game. Clicking the Play button causes it to grey out, also without loading into the game. I also noticed that my guild tags aren’t loading on the character screen – the guild name appears, but it’s followed by [ ] without a tag. Then within 1-3 seconds of the character screen loading, the entire game crashes to desktop. Then the login client reopens, but no error message at any point..
About 10 minutes ago, I installed the second patch (with the client and server crash fixes), and the problem persists. Now, as the game crashes to desktop, an error message window does pop up in game, but it’s unreadable. I only see the black background of the text window before the whole client disappears, no text loads in time.
