Showing Posts For Neruda.9701:

Please provide more clarity on gem purchase...

in Black Lion Trading Co

Posted by: Neruda.9701

Neruda.9701

Serious, I think no one can actually buy Gems. These so called restrictions are no more than excuses made as usual to cover up what actually does not work. After several days of atempts I contacted my Bank( same country card blablablabl) and they informed me, they have not even received a request for any transaction, the same applied to paypal.
Bottom line is,,,our atempts are not even going through to paypal/Banks.
Id like to add that on this same card I purchased 2 copies of the game and have bought Gems several times……..

Wonder what excuse I would receive if I sent in another ticket ??? Cuz the last one,,,nearly a week ago, Ims till waiting for an answer.

I guess what we all trying to say is very simple: Cut out the crap( excuse my french) and tell us exactly what is wrong and when can we expect to be able to GIVE you our money ??? Just a simple honest answer will do. Even a " we dont know whats wrong but we trying to figure it out"

Gem store

in Black Lion Trading Co

Posted by: Neruda.9701

Neruda.9701

With all due respect to all involved I would just like to mention one thing. Among the many buggs and short comings of this game, mainly the impossibility to trade with Paypal or any other means in the last 4 days, people loosing their Golds etc …
What is really unacceptable is the total lack of respect and consideration Anet are showing to their players (clientes: yes, I say clientes, because that what we are, we paid for a service; game and it has not met its specifications). The least expected, not only as common courtesy but a good practise in any business is a REPLY. The excuse that ppl are too busy is not acceptable, if staff is not enough, hire more, as Im sure the income received from all purchases and trades has created a good cash flow. Players are not asking for special treament or favours, only for what they paid for, a good working stable game, thus, they deserve in the least an honest reply, keeping us up to date on what exactly is happening and what is been done to correct all these issues, and not some repeated " Thank you for your patience", as some of us are definatly running out of it and once again I emphasize not due to the actual bugs but mainly due to the total lack of response by the people who pwn/run/develop/admin this game. Also the standard answer that the problem lies always on the players side is infuriating !!! “Card approval failes” Please check YOUR….." I beleive keeping the system down if it does not work would be a much more honest approach and less time consuming for the players, who at first beleive something is wrong and persue to try several other atempts when in fact its the system that does not work .

TP back up and I am still missing gold.

in Black Lion Trading Co

Posted by: Neruda.9701

Neruda.9701

TP on buying Gems STILL not working….. 3 days now,,,this is sad