Showing Posts For Nexus.8652:
To repeat, since so many are either not seeing this or choosing to ignore it:
ATTENTION
As we have pointed out numerous times over the last week, duplicate-item and replacement-item refund requests are large in number and processing them is taking longer than 72 hours. We apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (Staff is working OT to try to reduce turn-around time.)
It’s not really relevant if someone got a refund more quickly than you. What matters is your refund. That matters to you and to us! We will continue to work around the clock to process your requests, and we ask for your continued patience as we do so.
The delay in processing refund requests is a known and admitted issue and this thread is intended for other purposes. Please do not post about item refund requests in this thread.
You may wish to update the first post or two in the thread, then. At no point in the original two messages do you state that item refund requests are off-limits.
To expand on what others have said about auto responses: One after 36 hours assuring me my ticket was in the queue. Another response 24 hours after that telling me it was escalated. Radio silence for 165 hours after that. Additional auto-responses would be appreciated.
572066:Duplicate Molten Alliance Mining Picks
Ticket was submitted on April 25th. I included more than enough information in the original ticket. This is extremely annoying since the original thread on refunds for duplicate gathering tools sounds like it’s at least a two-step process, and I don’t want to wait another week+ after I hear back.
I’d like to get this resolved in the next day or two.
Moving GW2 won’t completely solve the problem. Windows uses a paging file that will typically store everything from RAM and then some. Moving it to a different drive you alleviate some stress, as would moving your My Documents folder (but only do so properly, not by manually moving in in the filesystem).
Disclaimer: You’ll be altering some system settings, and I take no responsibility if you mess something up. Be very careful, and have backups ready.
To move your paging file under Windows 7, navigate to Control Panel > System. Click ‘Advanced System Settings’ on the left side of the window. You should now be in the System Properties window. In the Advanced tab, click ‘Settings…’ under the Performance heading. Now select the Advanced tab and click ‘Change…’ under the Virtual Memory heading. You can now select which drive Windows will use for your paging file. I advise against changing any size settings unless you know what you’re doing.
I am also experiencing issues similar to Tokz, and have been for the past few days. I’ve been kicked to the character select screen frequently, but there are times when I can go for hours on end with no problems. There is excessive skill activation lag at times. Resource Monitor will show a consistent ping for GW2.exe despite the apparent difference in latency. I have also lost up to 5 minutes of progress when being kicked to the character select screen. Last night I was kicked shortly after finishing the gathering requirements for my daily, and logged in with less than half of my completion.
I’d appreciate any help you can offer with regards to fixing this issue. I’ll also throw in a Game Advisor report to see if that narrows things down. I might be able to get a more accurate report on Friday or the weekend, by launching it as soon as connection issues occur.
From the report, there appears to be a spike in packetloss after leaving Comcast’s network.