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Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Nielszoo.1320

Nielszoo.1320

Hello GW2 support team,

I have mobile autheticator activaded but recently my phone cracht . i now have a Iphone and download the google autentictor app. but my gw2 acound still uses the tinked of my old phone. how can i reset this? i cant deactivae it neither cus my old pone’s authenticator app has to give me 2 codes.

can you help me?

regards,
Nielszoo