Guild Wars 2

Ping is ok now=)

I have this problem too. Ukraine.

StinVec.3621:

Lamont.5973:

Wow I got my refund less than 10 minutes after requesting it.

Thanks and well done.

I thought they were handled in the order in which they were received…
Did you recently request yours and have it refunded in less than 10 minutes?
I’ve been waiting almost 8 hours to even get a response beyond this:

326524 Refund – Flamekissed Light Armor

Troy (Guild Wars 2 Support)
Thank you for contacting the Guild Wars 2 Support Team.

I’m transferring your ticket to a member of the Guild Wars 2 Game Support Team to further assist you. Someone will be in contact with you as soon as possible.

Regards,

Troy
Guild Wars 2 Support Team

So a member of the Support Team is going to transfer my ticket to a member of the Support Team. Oookay…

(Before someone responds stating that it could take 72 hours, etc and be patient, that is already stated, known and expected. However, I’m replying in regards to the supposed handling of refunds in the order in which they are received and how one refund ticket can remain without a response for 8 hours while another requesting the same refund for the same item can be received and refunded in under 10 minutes while it was likely filed long after the one without a response for 8 hours was. Are they not actually handled in the order they are received?)

Absolutely same thing is hapenning with me. Waiting almost 12 hrs from that msg
“Hello,

Thank you for contacting the Guild Wars 2 Support Team.

I’m transferring your ticket to a member of the Guild Wars 2 Game Support Team to further assist you. Someone will be in contact with you as soon as possible.

Regards"