Guild Wars 2

Hello, ticket 121128-000693 and no resolution yet. I am guessing that i am one of the cases where i bought the DDE on the holiday weekend then my credit card somehow was deemed fraud purchase. I say this as it appears that after initially showing up on my card as a charge i see that yesterday it was no longer showing up at all on my credit card as a purchse. I then bought a copy of the game at best buy( once i saw that i wasnt paying twice for one game purchase) and I created a new account as i want to play now and not wait until the issue with my inital purchase is resolved. So now my request – since i had to buy a copy locally it is not the DDE edition. Is there any chance i can somehow get my old character back and possibly with the DDE edition. I am thinking that i paid the same amount each time just one is not the sale price since it is a local purchase. Also since i had to wait so long the server that all my friends are on is now locked Full. is there any option for me to get back onto that server if i am not able to get my original character back?
Also just to be clear my ticket 121128-000693 is still unresolved and i am really just guessing at the problems that resulted in my suspension.