Guild Wars 2

My Gems have Arrived 4k gems, over 72 hours but here now.

xRahz.7246:

NoPhate.2480:

I think people who already had HoT and just bought PoF got their gems..

I upgraded my existing HoT Account with PoF and I am also still waiting for the 4k gems.

Well my theory is out the window then Must just be a lot of orders..

I was really looking to get the Mini Moose.. As long as it’s still in the store when I get them I’ll be happy.

My theory is that anyone who purchased the PoF Ultimate with the HoT Standard (only choice if you did not own HoT already) Did not get their 4k gems..

I think people who already had HoT and just bought PoF got their gems..

That’s my theory because I also bought the two together and did not get my gems..

Has anyone who bought PoF Ultimate with HoT bundle gotten their 4k gems yet?

Linken.6345:

NoPhate.2480:

Seera.5916:

NoPhate.2480:

I’m at the 80 hour mark myself.. No gems yet. Tickets are in but no response

Tickets as in you’ve sent more than one?

If so, close all but one and be patient. The ticket volume is higher than usual so it may take some time for them to get to your ticket and resolve the issue.

I sent one in yesterday, they said wait for the 72 hours, so I updated it at 80 hours, but I wasn’t sure if it was already closed, so I made another..

Got an email saying they merged the tickets and closed it.. Not sure if they closed both tickets or just the extra one..

Still no gems, and no word, but they were quick to merge and close the ticket.

Edit: I see the new one is marked as closed and not allowed comments, but the original one looks to still be open, so I will leave it be.

So you bought it thursday? I would give them 72 hours in work days meaning monday to friday to me.
Wouldent expect them to work weekends to send out gems tbh.

Actually bought it Wednesday at 11:45am.. It’s close to 96 hours now.. If they didn’t work on weekends they should have said 3 business days.. not given an hour mark.. Also if they can close tickets on weekends? just saying… Also it should have been done automatic with a script..

Don’t give people an hour time if it does not include weekends you have to say business days or it’s misleading.. I’ll still wait as mine probably got stuck somehow.. But I wouldn’t assume they have no one working on tickets on the weekends.. That would be a huge pile up for Mondays

Seera.5916:

NoPhate.2480:

I’m at the 80 hour mark myself.. No gems yet. Tickets are in but no response

Tickets as in you’ve sent more than one?

If so, close all but one and be patient. The ticket volume is higher than usual so it may take some time for them to get to your ticket and resolve the issue.

I sent one in yesterday, they said wait for the 72 hours, so I updated it at 80 hours, but I wasn’t sure if it was already closed, so I made another..

Got an email saying they merged the tickets and closed it.. Not sure if they closed both tickets or just the extra one..

Still no gems, and no word, but they were quick to merge and close the ticket.

Edit: I see the new one is marked as closed and not allowed comments, but the original one looks to still be open, so I will leave it be.

I’m at the 80 hour mark myself.. No gems yet. Tickets are in but no response