Hey there,
Here are a few tidbits from the team:
- A lot of newer players had trouble with the interface. That doesn’t apply to you, you’re veterans who have been around the conversion block a time or two. But newer players will benefit from the updated system.
- The goal was to make the Gem Store more like other shopping experiences, and if you think about it, there is more of that feel to it now.
- You may be surprised to know this (I know I was) but very few people bought gems at smaller denominations than the first one offered in the new system. That’s not to say they never did, nor that there wouldn’t be the desire to do so. But overall, the current options were selected based on player purchases in the past.
- The team is going to listen to your feedback and, if and when it’s practical and desirable, they can look towards adjusting the new system to better meet your needs.
So please keep your thoughts coming on the new system. Feel free to make suggestions but please, keeping them constructive would be very much appreciated.
And yet in the history of this forum there has never been a post saying “the gem exchange interface is confusing me as a new player” or anything similar.
Really? You’re 100% certain there’s never been such a post? Good for you, then!
Concerns of this nature come in via tickets, when someone takes the wrong step, buys too many times, isn’t able to process the acquistion or exchange, etc. By the time someone’s on the forums, they’re usually comfortable with the systems.
I have kept quiet for so long with all these updates and the living story hoping that something nice might one day come out well, since I loved GW1 so much. But this is too much, you are saying people could not figure out the gem store but somehow figured out the travesty that is the ticket system?
How can the player base trust the devs if they wont say anything about changes that are coming instead of always saying well its easier for the new players, all the veterans can deal with it and suck it up. Who are you testing all the new content on that cant follow simple instructions or take the time to learn?
There are great suggestions in the thread already like adding the extra functions in a tab. Hopefully it wont turn out like the commander pin fiasco where they “listened to the players” but probably already had it planned out from the beginning not to charge extra for the colors to get good publicity.
I will continue playing the game but GW2 has forced my hand to resub SWTOR since they at least are adding content, help their player base and have TEST SERVERS.
I also couldn’t help but be amused by the sarcasm directed by Gaile at a member of the forums who was trying to make a rather relevant point. I understand the pressure’s got to be pretty heavy right now, but I would advise the dev team to remember that this sort of lashing out reflects negatively on their brand as a whole, particularly in the eyes of people who might stumble upon it just in passing.
I can also attest from experience that the ticket system was a FAR greater headache in need of much more urgent fixing than any percieved (imagined?) problems with the gold/gem conversion interface. As such, I have a pretty hard time believing that newcomers to the game would navigate the former seamlessly in order to express bewilderment at the latter. All in all, this change feels poorly thought out – and in the spirit of offering constructive suggestions, mine for the time being is to immediately change the conversion interface back to how it was before, down to the last pixel. This will still leave room for more gradual and subtle improvements to be made further down the road after considerable time spent tweaking, testing, and anticipating potential downsides that would impose undue inconvenience upon veteran players.