Guild Wars 2

Ok hello like the title says i can not create a new caracter if i costumise him/her if i pick one and use ""skip to end "" i can but i wana be able to costumise my caracter . i have 2 slots availble and still dosent work when i finish it trows me back at the selection screen ..

Hello my caracter’s name is Morgol Uros and im on “Pets and walls make stronger kraals”lvl 45 , and the boss rock dog wont spawn i killed all the lower dogs and still nothing waiting for a reply thanks.