Guild Wars 2

I personally think that a full account suspension is simply rediculous.
They already revoke the expansion as soon as this happens, I really don’t understand the need for an account suspension.

If they would simply revoke the expansion, dispatch an email saying: Dear player, you applied a fraudulent CD Key for Heart of Thorns. We have removed access to the expansion from your account and suggest you get a full refund from your 3rd party retailer and repurchase the expansion through our official shop on guildwars2.com.

This would simply allow us to repurchase it and be done with it. Having to go through all this hassle with Support pretty much already killed my weekend which I planned free to enjoy the expansion.

Gaile Gray.6029:

Hey, Karasu,

The accounts are blocked and then cleared through the appeal process. Any bogus (fraudulent) code would be revoked, of course. The account then would be reopened and the player would be good to go.

We’re going to take a look at the process and if there’s any way to avoid blocking the account — even though the suspension is temporary and ends when we do the review requested through an appeal — the truth of the matter is that a lot of the fraudulent code applications come from RMT. What this means is that the CS Team really needs to suspend the accounts and review upon appeal, to avoid all of us legitimate players getting spammed with gold ad whispers and other bad RMT activities.

Does that make sense to you?

It’s good to see that we finally have someone giving us some more information than ‘your key was fraudulent’.
I understand if it’s necessary for ArenaNet to work with account suspensions in this case, but what’s bothering me the most of all is how careless, from my point of view, the Support Departmant is handling some of our tickets.

I appealed my suspension and requested my account to be unsuspended and offered to re-buy HoT through Guildwars2.com (which I already did) and the kind of reply I get is “We can not help you with this issue. Any further replies regarding this issue might not receive a response”.

Not only has this lowered my trust and faith in ArenaNet, but also makes me wonder if my support ticket is even being looked at anymore. On top of that it’s very clear that the GM in question did not even read the ticket properly and just threw a copy/paste answer my way.

Most of us aren’t upset that we have to go through support to get our accounts unlocked, but the fact that we have to keep sending in replies until the GM handling the ticket finally decides to read and understand what we’re trying to say and actually tries to help us.