No monthly is particularly arduous, but have some pity for the poor people who spent the gold to get the crafting monthly only to have it snatched away. One needn’t shed too many tears since it’s just a game, but it couldn’t have been (wasn’t) the best news. More troubling to me is the callous and dismissive tone of the Anet response. It costs nothing to do nothing and still be all commiserative and stuff, and most customers will accept the apology and smile and carry on, but the tone of this particular response felt like a bit of a slap in the face….and it’s never a good sign for a business when the gripes of the customer (real or imagined) can only be met with a reply that, while it acknowledges the situation and formally expresses regret, still smacks of contempt.