But communication is not simply talking. It requires understanding who is being communicated to, what needs to be said, and how it needs to be said. Failing any of these aspects often means the message is lost.
This part is especially relevant for these forums. Considering only a small portion of the game’s player-base have ever used them (let alone regularly), and, even if there were a good search function, the majority of dev posts would still be very quickly buried and forgotten. The same applies to reddit.
The vast majority of the playerbase (and potential playerbase) isn’t involved in the hype, they don’t keep tabs on how fast information is released, they aren’t even aware of the waves of negativity about Anet’s failure to communicate.
This article, and concerns in this thread about how Anet’s policy isn’t wise, only apply to a select subset of players.