Guild Wars 2

Thank you so much for the reply,

Have a good night!

Good evening everyone,

I think there should be a little more clear explanation in regards to account bound Gem Store purchases. Yesterday I bought the Watchwork Mining Pick and thought that the item would show on any character that I create. Well I ended up deleting the character and quickly realized that the item is now forever gone. I tried contacting support right away and they said than there is nothing that they can do about it and that they were not able to verify the item purchase.

I find this impossible to believe because it shows in my purchase history. Basically almost 20$ down the drain. I asked for a gem refund so I can re-purchase the item but it was denied.

After looking around in forums I found out that you need to transfer this item to the account bank before you delete your character. As a new player this is something that I didn’t even knew about.

I am really upset about this and I hope someone from A-net can help me through here since the e-mail support proved to be useless.