Guild Wars 2

I would also like to ask if A-net is utilizing any of the banking fraud services to investigate the hundreds of offers on ebay and other sources that are selling the game. I seems that if these could only have been purchased fraudulently to be sold at those prices, would it not be more productive to go to the source and eliminate the problems there. This would greatly reduce the number of tickets involving fraudulent purchases and take the burden off players who are paying real money for a bogus product. I do know the vendor I purchased from, refunded my money and pulled his remaining stock from auction after I contacted him. I would assume he lost a large amount of money as well.

But Gaille some of your post seem to be a bit different than the facts:

1. - 2012/10/25 11:14:29 AM (2012/10/25 07:14:29 UTC-4)
   Gaile Gray
   ArenaNet Poster
   “But I’m super happy that once someone gets a new code, s/he can get back into the game on the existing account!”

1. - 2012/10/25 03:53:31 PM (2012/10/25 11:53:31 UTC-4)
   Gaile Gray
   ArenaNet Poster
   •Players learns the serial code is invalid and that he/she needs to seek a refund from the (unauthorized) seller or reseller. The good news in situations like this is that generally, once the player obtains a new serial code, he or she can continue to play on the existing account.

This does not seem to be the way the fraud purchased accounts are being handled. They are being closed. So while I waited to recover the account with the new A-Net purchased code, I was just wasting my time based on your information. But at least you are trying, the only response from investigation team has been an automated response, even the one closing the account. The statements in the response did not reflect the information in the ticket, so one would assume the easy path is to just close the account and send the automated response “please by another copy of GW2”

Apparently when trolling, you only read what you want to read. If I want to play for free I would not have already purchased a new code from A-net direct, even though the response time of support prevents me from installing the serial code. Sooo, having recieved a refund from the duped distributor and purchasing a shiny new A-net code that I cannot use with out creating a new account and falling further behind guildmates, I guess I and the Bane of Guild Wars. Thanks for reminding me

No Renagade I am not mad at Arenanet for their stance on the code being invalid, but follow my logic here. If they shut the account down because they know the code was purchased incorrectly by whatever distributor was passing these along to people, what is left for them to investigate. They have already made their decision, could they not clear the account so that a newly purchased code could be entered and allow the person who desires to play the game the opportunity. That being said, this infraction which is substantially severe to Arenanet and should be addressed, in not a an intentional violation or breaking of any rules by the player. Said player is not accused of doing anything to harm the game such as gold farming, foul language or general greifing other players. It is strictly a financial issue, so could they not investigate the issue just as well while the player was allowed to continue in the game, possibly with some banking and trade restrictions just to protect themselves, while the issue is investigated. The results would be the same for A-Net and a much happier community while they straighten out their mess. We play as a family here with 4 accounts, the kids are home from college this weekend which really is their only playing time, and were hoping for some rousing joint adventures, ingame not in support chat. I have done everything in my court to correct this, the vendor who sold me the code has investigated his source and refunded the full amount in four hours from my contact, I have purchased direct from A-Net, but unless I abandon the account and create a new one I am still locked out of the game. So 4 unhappy people, one who can’t log in and 3 who won’t because that would be rather cruel to the one left out. These are just the views of a player with 82 months in the Guild Wars world. Support was much better on the previous version.

WOW, totally amazing. Got a refund from the seller faster that Arenanet can get my account in a state where I can again get into game.

It is very disturbing that procedures are not in place to prevent a “fraudulent” serial code from being entered and accepted, but 2 weeks later being suspended. This puts an unfair burden on the player who purchased a code in good faith and since the code was accepted did not have reason to question the validity of the seller. As posted by Gaille “lesson learned” is bad enough, but to further aggravate the issue, upon following Gaille’s instruction to request refund from seller and purchase a code from Arenanet I find that I cannot reactivate the account due to “serial code overlap”. No joy in this household as it is no fun for 3 family members to play while the 4th is locked out due to the poor response by support team