Update: Tuesday, 27 November
121115-002569 I followed up on this today
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.Thanks for following up on this, but maybe you can elaborate.
- “Charge authorization failed”: I didn’t think there was a monthly fee with this game. That is why I started playing it. When I signed up, I don’t recall being asked for a credit card. So what was being “charge[d]”?
- “Add a valid code to play”: I was playing, hence that should mean the code was valid. But now is not for some reason that isn’t clear to me.
The bottom line: I paid $60 for a game and now I am being told I can’t use it; that if I want to continue to play the game, I have to spend another $60. No way—that is a scam. So who is it that is trying to screw me over and steal my money: Anet or the place I bought the game?
Regards.
Sure, I can explain. You purchased the game, and on trust, you were allowed to create an account and play while the credit card was being processed. However, somewhere in the process, a question arose about the credit card and they order was voided. (The question could be the validity of the card, a mismatch between the card information and the billing address, any number of things that are given a blanket “fraud alert.”)
The important thing: You were never charged for the game. If you check your CC records, you may have seen an “authorization” at the time you purchased, but that authorization request was removed and again, you did not pay for the game.
Gaile – While I appreciate your response, we are apparently talking past one another.
I bought the game in a store. The store charged me for the game. Unless that store gave you my credit card—which I am pretty sure they can’t—then what credit card do you have to verify? At no point in the process of regestering my account was I asked to enter a credit card. Thus, I was charged for the game by the store I bought the game at. I have the receipt and bank statement to prove it.
That is why I keep saying “I already paid $60 the game” and I am not paying another $60 just because your company deemed my purchase fraudulent from a store who has already charged me for the game.
So what you seem to be telling me is that the store screwed me over by selling me a game with a fraudulent serial and I need to raise hell with them. Is that what you are telling me?
Regards.
Oh dang, I totally misread this, and I appreciate your giving me this detailed information. I had, as you surmised, assumed this was a purchase from buy.guildwars2.com. Instead, it’s a purchase from a retailer. What the notes indicate is that the code was invalid. This is not uncommon, I’m sorry to say, with non-authorized vendors. Some are great, but some are buying using fraudulent credit cards, re-selling the codes, and when the code is disabled (because their payment is voided due to fraud) then the customer is left with an invalid code.
If you purchase from a third-party, unauthorized vendor then yes, you should definitely pursue a refund so that you can purchase a legitimate code. I’ve found that many vendors will give a refund, although a certain number require persistence to do so. Others, sadly, are “charge and run” and won’t do so. I wish you the best of luck in getting this sorted, and hope you’re back in the game very soon!
Gaile – Awesome, thanks for clearing that up! I will pursue it with them and leave you guys alone. Thank you for all your help!
Regards,
Oski