Guild Wars 2

I am having the same issue, authentication is no longer required to log in to the game or the website. I also cannot remove my authenticator through the security tab on the website.

Ticket Reference: 120825-035490

Short Version of Story:
Sibling deleted a character with my pirate costume and pair of reading glasses when trying to make his own char (slots were full). A few weeks later I was given DDE/CE items, my request was renamed to “resolved” and have since then been in lingo with support, who keep saying my issue is fixed and try to close the ticket.

Long Version of the Story:
- Got GW2 and bought gems. Used them to purchase a pirate costume and pair of reading glasses.
- Showed off the awesomeness of GW2 to my brother, who (accidentally) deleted the character with the above items when trying to make his own (char slots were full).
- Submitted a ticket request to inquire whether these items could be reimbursed
- Was asked if my issue had anything to do with DDE/CE items
- Updated ticket to say that my issue had nothing to do with the DDE/CE items
- DDE/CE items were sent to my account about 2 weeks later and support attempted to close my ticket (items are still in bank unused)
- Updated ticket again to tell support that these had nothing to do with my original request
- 2 weeks later representative attempts to close ticket again saying that my issue was resolved when the DDE/CE items were sent to my account.
- Representative also incorrectly RENAMED my ticket request to “DDE/CE Items – RESOLVED”

Total Time in Wait: 1 month (ticket was filed on August 25) and original issue has not even been addressed and still in lingo with support. I just want my pirate costume and reading glasses

I am not sure where to go for help, it seems that support is not even reading the updates, nor did they read the original ticket request. Every two weeks a new support staff member incorrectly provides a canned response. I am also completely aware that my pirate costume and reading glasses are far less important than those who have had their accounts stolen and been unjustly banned. You have my sympathies. I am simply posting this here in the hopes that a support staff member might be able to properly help with my issue.