A friend of mine was perma-banned for “botting” after playing for a 13 hour stretch. He submitted a support ticket immediately after since he was banned while still playing and obviously wanted to appeal the issue. That was nearly four days ago now though. We’d both appreciate it at lot if someone could resolve this issue sooner rather than later. He was almost finished his relentless pursuit of his first lvl 80, and was banned at lvl 79.