Showing Posts For Parcell.6780:
Black Screen/Crash Issue - I just want to play my game...
in Account & Technical Support
Posted by: Parcell.6780
[Possible Fix]
1. in windows start search TEMP with percent symbols before and after and find any folders starting with GW2CACHE (i had two folders)
2. open the data folder and delete the cookies file(s)
3. open the cache folder and delete everything in it.
i’ve been experiencing the black screen crashes since i last patched the game, i thought it was odd that there was no cache folder in the gw2 folders, maybe the cookies and cache are holding onto older versions of the game and making it crash? i’m not 100% certain clearing the cookies and cache of the game will be a permanent fix for myself or others, but it might help, i’ve been playing the last 10 hours with no crashes which is a new record for my gameplay in the last week.
-please let me know if this completely fixes anyones crashes-
[Possible Fix]
1. in windows start search TEMP with percent symbols before and after and find any folders starting with GW2CACHE (i had two folders)
2. open the data folder and delete the cookies file(s)
3. open the cache folder and delete everything in it.
i’ve been experiencing the black screen crashes since i last patched the game, i thought it was odd that there was no cache folder in the gw2 folders, maybe the cookies and cache are holding onto older versions of the game and making it crash? i’m not 100% certain clearing the cookies and cache of the game will be a permanent fix for myself or others, but it might help, i’ve been playing the last 10 hours with no crashes which is a new record for my gameplay in the last week.
-please let me know if this completely fixes anyones crashes-