Yes, sounds like my problem. I love this game when it’s running properly, but I’ve had a few troubles with it in the past, it’s a shame it won’t just work.
Note: I sent in a support ticket (pretty much worded exactly like this) and got a reply:
“As this issue has occurred after you have switched to a new router and appears to be the cause of the issue, you will need to contact the router manufacturer for further assistance with configuring the router to resolve this issue”
I feel like they’ve just hand-balled me on and would’ve liked a little more attention than this from customer support, since this problem is present across several branded routers and only with their game.
Update on question: Using a static IP and port forwarding hasn’t helped at all. Other people have apparently fixed this problem by disabling SPI on their router. However my router (Netgear 6300 using Netgear genie) has no such option available.
They also managed to fix this problem by connecting directly to the modem rather than through a router. I also can’t do that because I have a router-modem in one and I have to share the internet with family members.
My father paid quite a bit of money for this router and it instantly improved out internet connection reliability and speed tenfold, so I will not be replacing the router soon.
I suggest looking for that option on your router’s settings, at least then the problem will potentially be solved for you.
