Showing Posts For Piega.4891:

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Piega.4891

Piega.4891

Hi Gaile
My friend’s (Tirth.8295, ticket no 121112-001682) account has been blocked first time on 12.11.2012, because of boting. After support checked his ticket and find out that it was a mistake his account access was given back on next day. On 14.11.2012 he got banned again, this time message shown – third party program. Now there is no doubt that is a mistake. I know him for many years and I can asure you that he is not a cheater, and if something trigered alarm that pointed him, then it must have been something else. Moreover, I know him as a honest player and valuable guild/clan mate. I’d like to ask you to take a closer look and review his case, he explained all in his ticket.
Thank you in advance.
Piega

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Piega.4891

Piega.4891

Hi. My friend Tirth.8295 few days ago was banned for boting. Accusation turned out to be wrong and after he wrote a ticket, 24 hours later his account access was given back. Few hours later he got banned again, this time with diferent error number 45:6:3:2114. He was just playing, he never used any macros or 3rd party things.
He updated ticket 121112-001682, and is waiting for 2 days now with no response at all. I am writing here because he also lost access to this forum, and can’t write by his own.
I hope that his access will be restored before event start. Regards