Guild Wars 2

Inculpatus cedo.9234:

If you received an email seeking authorization for an IP other than your own, it may be prudent to change your game password and the password to the email associated with your game account. Someone may have your game log-in information.

As to the URL not ending in .tk, it doesn’t matter….it’s not from ArenaNet. If you read the sticky, it was stated that ArenaNet will never contact you first and threaten to suspend, ban or close your account….they act and then YOU must contact them.

Remember, many sites send out phishing mails. Each one can see others’ and improve upon them. The text in the phishing emails has progressively gotten better since they first starting appearing all those months ago. When I hover my mouse over links in the mails posted, I never see anything but what is written there. I don’t know if it is because they are on the forums, or because my computer is set up wrong, or what. But I can recognize a phishing email, as we have had so many posted on these forums over the past year. No need to contact support, though you can browse through the information library on the support site, and find this information. Good luck.

I understand, but I have found a second “authorized location” (that I did NOT authorize) on my account, which has me skeptical to think the e-mail may be real.

Regardless, I sent them a ticket; I just want them to confirm if it’s real or not which would solve my problem.

Inculpatus cedo.9234:

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2535375

Click on this link as it will take you to a copy of your letter in the Phishing Email sticky.

It’s a bit different, doesn’t have broken English, and doesn’t end in .tk though

Jayne.9251:

Put in a ticket and let anet sort it out.

Good idea! Dunno why I didn’t think of that >_>;

Thanks everyone

Jayne.9251:

Did you click the link in the email?

If so, submit a support ticket. Likely you’ve been phished.

I did not for the off-chance that it’s in fact a fake, but I still don’t think it is; I’m just skeptical to click ANY link in an e-mail without confirming it’s legitimacy.

Jayne.9251:

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read-merged

The problem though is this is an email like one I’ve never seen before. I get stuff LIKE this all the time, saying “OMG YOU’RE SELLING YOUR ACCOUNT, ENTER YOUR PASSWORD NOW TO PROTECT IT” or some dumb stuff like that, but the way this one is worded is unlike any other, which is why it has me so confused. Not to mention, I actually DID get a legit email from them just after (for trying to login from an unauthorized location apparently, despite being the only one I’ve ever logged into from), and it looked to be the exact same in terms of sender, style, etc., which is why I don’t think this one is a fake.

I think it might also be worth mentioning that apparently, there were TWO authorized locations on my account; this one that I just now added and another one also in my state, but supposedly not me, yet, like I said, I’ve NEVER logged onto the forums nor the game anywhere besides this location.

So normally when I receive junk mail, ESPECIALLY about my game accounts, I just ignore it, but this one seems to be legitimate and now I’m worried. Posting below with any/all links removed for others’ safety:

Greetings

We are sorry to inform you that your login account (MY EMAIL REMOVED) will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
(LINK REMOVED)

We will investigate into this case through verifying the account’s ownership. If the verification goes through, we will cancel any restriction.

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

(LINK REMOVED)

GM Cuache
Guild Wars 2 Support Team

Anyway, could I please get a staff member to confirm that an email WAS in fact sent to my account? Also, I haven’t played since near launch, but I’m very protective of my game accounts. I don’t know what to do because I haven’t done anything, so why is my account being shut down? (If this e-mail, is, in fact, legit).

Thanks for your time