Showing Posts For Pong.6572:
Sorry for the delayed response.
Pong, I didn’t mean to offend you. My point was that if our gear was down I would definitely be alerted and be busy repairing it.
As far as I know we’ve heard nothing from Telia so I’m not sure where you’re getting your information. Can you elaborate on what the fix is that’s coming? Is it a fix with Telia’s gear?
I am getting my information from my ISP (TeliaSonera). All I know, atm is
tekniker beräknar att problemet ska vara åtgärdat 2015-01-02.
translated by me:
techs estimate that the problem should be fixed 2015-01-02 (second of janary)
As it is me that reported the errors on Telia´s gear, it should be a fix on Telia´s gear.
Yesterday 01-01 it worked flawless for me, but I did not do much wvw where I used to have 1-3 sec skill-delay during primetime, even if not in battle.
Days before that, and after my last post I was not at home and most likely not using same path to gw2.
I have reported 62.115.43.74 and also, in short: it is problems with at least one of your backboneservers that other ISP´s are using. It involves several users in Europe that plays game from ncsoft. It occurs about every 14th day, and more often during holidays/weekends"
((Explanation abt every 14th day = patch-time))
EDIT:
Darn… techs could not find any problems with the server.
I got refered to Premium Support (which costs 2 euro or 2.42 USD /min, max charge 63.47 euro or 76.42 USD). I am not sure if I should call or not (only open 9-16 workdays)
(edited by Pong.6572)
As far as it goes for those that use Telia´s server on IP 62.115.43.74 as last step before ncsoft, here are the latest news I have got:
Techs (TeliaSonera) estimate that the problem should be resolved 2015-01-02 (second of January)
Skip ip v6
EoCApp.exe – what is that? Some game… Kill it when play gw2
Edit: Saw your edit after I hit send. I would still skip ipv6 and kill the other game
(edited by Pong.6572)
256gb SSD
What harddrive? Brand and model.
Samsung Evo have known issue with bad read/write performance after 3-9 months used.Hard drive don’t effect fps just loading times or zoning times.
It do effect. I get higher fps on my laptop when playing game from secondary drive (it is faster then main). I also had a raise in FPS when i moved pagefile to secondary drive.
Tried Gw2.exe -forwardrenderer?
Run Game Advisor.
To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor
When prompted, save the file to your Windows “desktop” so that you can access it easily. Please save the file before running it – running from the website can cause file issues.
Double-click on the Game Advisor file and then click on the icon of the game you’re experiencing an issue with.
Click on the “Test Computer and Connection” button and please wait a few minutes while the process completes.
Once the process completes, a “Test Result” window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.
Most likely the outcome will be: Contact your ISP
Tried the Game Advisor?
To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor
When prompted, save the file to your Windows “desktop” so that you can access it easily. Please save the file before running it – running from the website can cause file issues.
Double-click on the Game Advisor file and then click on the icon of the game you’re experiencing an issue with.
Click on the “Test Computer and Connection” button and please wait a few minutes while the process completes.
Once the process completes, a “Test Result” window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.
I know that the link with telia is not down.
It WAS down/unreachable even by Telia customer support, confirmed by Telia itself. As I wrote:
“We can see there is a problem, specified server is not responding to tracert/ping, but as you are a private person we can not do anything about it. Contact Ncsoft and tell them to contact us about the problem.”
I dont need assurence of facts I already know. And not smiling in my face, I find it rude.
So you dont lag (=have latency), you simply lag to insta dc.
Tried the Game Advisor?
Telia Sonera operate over the world. TeliaSonera International Carrier owns and operates one of the world’s most extensive fiber backbones.
Ncsoft could use this http://www.teliasoneraic.com/Customer-care/Online-tools.html
256gb SSD
What harddrive? Brand and model.
Samsung Evo have known issue with bad read/write performance after 3-9 months used.
I’ll see if we can do anything from our side.
I have contacted my ISP (Telia Sonera), and reported the errors they have with one of the backbone-servers, the response was something like this:
We can see there is a problem, specified server is not responding to tracert/ping, but as you are a private person we can not do anything about it. Contact Ncsoft and tell them to contact us about the problem.
That was 2 days ago, and I have contacted you (ncsoft) about it. So yes, there is something you can do from your side, as that is what Telia Sonera wants.
I and several other users get caught in the middle, with dc/lagspikes/cant login/can login but not choose character/map dont load etc.
Not all users write on forum, nor do they send in tickets. They simply do something else and hopes the problem goes away and that they can next day be able to play again, and hopefully for more then 8-10 min before dc.
Host Name: ncsoft-ic-306349-ffm-b11.c.telia.net
IP address is numbered 62.115.43.74.
It is down. MY ISP (Telia) says: CONTACT NCSOFT, tell them to contact US. Me as private person could not affect them to do anything with that server, the company using the service have to contact them (in this case NCSoft).
I have sent a support ticket but got default answer back (run Game Advisor application). That do however not make the backbone server restart or Telia to take actions.
Ncsoft have to take actions and contact ISP (Telia).