Guild Wars 2

@ShiningSquirrel.3751

Thank you for your reply.

Yes, I already learned importance of security from this.
But it happened. And Just sit down or find another game?
I try to find any help if possible.
I asked all other resource and found out one guild hacked and they restore all stuff.
So I asked him how did it. Why different result?

One man’s security breach or mistake lead to ruin one year efforts.
He was a commander. he lead WvW with enthusiasm. he spent his own money to
buy seige weapons and foods and upgrades. He encourage other ppl to join WvW.
I like him even he did mistake. and I want to help him and I want restore our guild.
Is this wrong? Just make another new guild? not try to restore original one?

Maybe Anet doesn’t restore our guild. but other guild member read this thread and prevent this horrible thing.

Security breaching can happen to anyone. And there are no way to find out others’ security level.
At least, Anet need to improve guild system to minimize when this thing happen.

Siphaed.9235:

@Pringles.6542

You try to blame Arena.Net, but it seems that fault lays with the individual who had top priority permission in your guild and had his/her account hacked. This person’s security set up on their PC, or their email, or their account password, was in a weakened state that allowed for the breach of account.

Also if, as you said, you’d had multiple guild leaders, then someone should have stepped in and done something immediate as soon as the first or second kick happened. A quick split-second demotion of the individual prior to any more kicks would have stopped the motion of the break, but that’s more something that has to be caught on the minute it’s happening.

And another thing I want to bring up is how you have a permissions set up that other guild leaders are able to kick other guild leaders. How/why is this allowed? You’ve basically allowed your guild to have a leadership where anyone of them can backstab the rest and make off with the bounty. Sounds like a poor set up.

Last of the last things needed to be mentioned is that account recovery is possible, but guild recovery is not. The account recovery system wasn’t even created until about 3 months post-launch, but they have no such system for guilds. The reason behind this is because someone can “claim a hack”, but it could just be internal drama that splits the group; so a more hands-off approach is taken. It’s also the responsibility of the guild, as mentioned above, to structure their leadership properly with the allowable permissions they’d like each to have or not to have. And, it’s also up to the guild to make sure to inquire about the highest guild members having secure, reliable accounts so as to not threaten the guild with a possible hacked account.

Place the blame where the blame belongs: both the account holder and the guild itself.

thank you for opinion.
but how can I know wether other guild member’s security status?
Go to his or her house and check his computer?
I even don’t know one guild leader can kick other guild leader.
also as I know only guild leader can start guild mission. so we need back up guild leader for that.
Yes, first problem is his security breach. maybe his mistake or not. I can’t find out.
through this accident, I think there are lots of things to improve guild system.
and also If one user did mistake, is it mean don’t need to help him?
I think It’s natural to help him, if Arenanet can do it.(not only arenanet, all situations) and that’s the reason why support team exist. (not only copy and paste)

I asked question at 8:30 and got answer 9:04. Did they have a time to think how to help us? I think they just follow some kind of protocol like ‘if someone ask recovery, say NO’.

If title of ‘guildwars2’ means real ‘guild’, they need to make more reasonable and more supportive.

bob.5680:

Welcome to the Internet, where you invite the crooks into your home.

I don’t know. He said he did regular update and use anti-virus program.
Security looks easy but hard to control. too much mines.

Inculpatus cedo.9234:

They actually do have an Account Restoration Tool; but, unfortunately, no restoration tools for Guilds as those affect many accounts at once, usually.

but how about just guild merits and influence? except items and gold.
Is it impossible?
and this is ‘guild’ wars so I think they prepare some support for it.

Our guild is hacked and gild was gone.
My guild WAS Never Die (ND) in Black Gate server.
one of guild leader’s account was hacked and he kicked all members include other guild leaders. (Is this possible? isn’t it system’s flaw? How kick all other guild leaders at once?)
We found out something wrong, and found hacker was online. so we submit support to stop it. but hacker was online for almost 7 hours and he sold all stuff and he kicked himself and guild was gone permanently.
I ask to support to help. but…

therer is no recover and make a new guild.

What? WELCOME TO FORM A NEW GUILD?
Wow wondergul. what support for? they always ctl+c and ctl+v, that’s it!
I never got helpful support. oh… I got one. when I asked I can’t purchase gem in gem store.
Why hacker destroyed our guild? why not just take gold? Is it purposed hack?
We fought in WvW. and nothing.
and I’m tired with talking with useless support.
Dear ArenaNet. Guildwars2 is excellent game. but -frankly- your support is useless.
(I want to use much meaner words)
there are lots of excellent games waiting on this year. Is this the time to enjoy current success?
If don’t understand how gamers feel, It will fail.
Is it hard to help gamers? I don’t think so.
to Almost 500 members to make new guild? Is this your official reply?
Just threw away 1 YEAR’S EFFORT?
Wonderful! If so, I will leave GW2. It looks like better to play FFXIV until Everquest next released.

If you want to keep your guild safely, make only one guild leader and bury the computer into the ground. that’s only one solution. ArenaNet never help you out.