Guild Wars 2

Posting this for my sister.

She has been unable to play for 3 days now. (suspended for unknown reasons, and she got the game on the 18th) Haven’t had a reply, so I’m hoping this will help.

Ticket number is 1147308

A friend of mine bought the game wednesday and for no reason got his account suspended a day after. I’ve known him personally for many years and I know he wouldn’t do anything which is against the rules.

His ticket number is: 121220-002781
Accountname: Raziel.1967

Please can you get this sorted as he has been waiting without any reply. Thanks for your time.