Guild Wars 2

I received a similar response several weeks ago. It is very disappointing. I understand the priority of making game mechanic changes and enhancing things like PVP, but all of us that this affected spent GEMS to change our characters appearance. And instead of being enhanced, we lost something that can’t be corrected. Because it is not advertised, most of us had no idea this was a known bug. If you keep up on all the forum complaints and bug reports, you would never had time to play the game.

I hope this goes up on their list of things to address and fix.

I can’t add to the comments above except to say I agree. The personal story should be something that you CAN complete on your own. I can’t commit to playing a 3-5 hour stint due to health constraints, so I therefore can never complete this portion of the game? At least I found out before I tried to fight my way all the way down with an unrealistic expectation.

What about resurrecting an old tool from GWs and have heroes available for this quest only – or even a predetermined set of NPCs (ones that preferably actually help)?

This is a huge disappointment.