Hey there, I have a friend with this problem, so he asked me to answer this post for him:
Display Name: magicknot.7260
Build: 25436
Ticket Number(s): 19348
Date/time (time zone) issue started: 9PM GMT
What message/error code do you see?: “The account name or password you entered is invalid. Please check your information and try again.” Error code 11:1001:2:1270
Is this a brand new account or an existing account?: Brand new
He can’t login on the website nor the game, and he can’t recover his password, probably because he doesn’t have a character yet, so he is leaving that field blank…
Thanks in advance.