Guild Wars 2

RadPix.8905:
Can someone please look into ticket number 121123-001882, this is my husbands account, the game was purchased for him from a friend of ours for his birthday. NC flagged it as a fraudulent purchase but supposedly has since reactivated the account, but my husband no longer has his password and doesn’t remember it and didn’t write it down. Can someone please look into whether the account is active and if so can someone please email him the password or advise how to reset it. A reply in this matter would be greatly appreciated since this ticket has been open since the 23rd. This is the same issue as referenced in ticket 121123-001923
We’ll be happy to help, but your husband needs to update his ticket to get assistance. Thanks!
Gaile Gray
Support Liaison
ArenaNet

Gaile

He did update his ticket over the weekend and we still haven’t heard anything, how many tickets do we have to update/open to get this resolved. It’s just very frustrating when we’ve provided everything that was needed and he still doesn’t have access. Plus he no longer has access to post on this thread, he can’t even contact you through the forum. Very disappointed in the time it is taking to resolve.

Can someone please look into ticket number 121123-001882, this is my husbands account, the game was purchased for him from a friend of ours for his birthday. NC flagged it as a fraudulent purchase but supposedly has since reactivated the account, but my husband no longer has his password and doesn’t remember it and didn’t write it down. Can someone please look into whether the account is active and if so can someone please email him the password or advise how to reset it. A reply in this matter would be greatly appreciated since this ticket has been open since the 23rd. This is the same issue as referenced in ticket 121123-001923