Showing Posts For Ragnarok.2139:

Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: Ragnarok.2139

Ragnarok.2139

my computer specs would be:

Windows 7 ultimate
intel core i5-2300 cpu @ 2.80GHz (4 CPUs), ~2,8GHz
DirectX 11
NVIDIA GeForce GT 520

Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: Ragnarok.2139

Ragnarok.2139

Hello Anet

Since the last major patch before the current one, i seem to be having trouble with Black lion as when i would open it, the only thing i see is the loading icon (both gemstore AND Trading post wouldnt open).

I have tried several steps in an attempt to solve it, including:
- relogging several times
- Reinstalling gw2.
- Following steps in which tech support members of Anet layed out for me:
– updated root certificate
– created a report using Anet program
- adjusted the graphics (which apparently could trouble my problem as stated by a friend)
- made an exception in my virus scanner
- ran gw2 in admin mode

and after all these steps, black lion is still showing the loading icon.

Anet, can you do anything about it?

I redeem code but don't get gem

in Account & Technical Support

Posted by: Ragnarok.2139

Ragnarok.2139

help, i didn’t receive the gems after having redeemed my cards half an hour ago

Disconnects 7:11:3:189:101 since patch

in Account & Technical Support

Posted by: Ragnarok.2139

Ragnarok.2139

heres my diagnostics, srsly, i keep getting DCed every 5 min
Country: Netherlands
Provider: UPC

Attachments:

Network Lag [Merged]

in Account & Technical Support

Posted by: Ragnarok.2139

Ragnarok.2139

im getting alot of lagspikes of around 5 seconds and often disconnected during story missions, i cant even do story line missions like this

piken square player